Use a suction vacuum with the beater bar off. Brushes on a beater bar or rotary brush nozzles can twist or break tufted fibers, and turning it off helps to reduce wear and tear on your rug.

If your vacuum has an adjustable suction option, set to a low level, and take time to run the vacuum over each area 3-5 times to clear dust, dirt and hair.

• Hand brush or vacuum regularly (twice a week recommended)

• Remove spills immediately, blotting with an undyed cloth

• Avoid using harsh chemicals to remove stains

• Avoid use in damp areas

• Do not soak in water

• Do not dry clean

For dry stains, carefully scrape and vacuum away dirt and stains.

Remove wet stains by using a paper towel or undyed cloth to absorb the stain. Use lukewarm water and a cloth or sponge to dampen the stain, soak up the water with a cloth, and repeat until the stain fades. Avoid drenching the rug to preserve the glue binding holding the tufts in place.

On greasy or stubborn stains, use a ph-neutral and bleach free cleaner and follow the steps above.

Fluffing

Fluffing is a natural occurrence in tufted pieces, and gradually disappears over time with hand brushing and vacuuming.

Sprouting

Sprouting tufts are natural in tufted works. Cut protruding tufts with scissors instead of pulling them out to avoid damaging the tufted piece.

Crushing

Heavy furniture on your tufted rug can leave indents caused by crushed piles.

Occasionally rearranging furniture and the rug helps to distribute stress on the rug. To get a more even exposure to sunlight and wear, we recommend that you rotate the rug regularly.